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Ticket Approval from Technician Interface
http://forums.webhelpdesk.com/forums/comments.php?DiscussionID=98This has been a much requested feature on the forums since 2009. In the places I have set up WHD, we have set up the approvers section...
View ArticleOn-Demand Approval Process
Put simply, I would like to see an option to initiate an on-demand approval process from an existing ticket, with an option to select the approver(s) from a list and have the approval request email...
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Ringing in our 2014 Ambassadors... with jams
Hi everyone, The new year is right around the corner here and we thought, well, a solid year of iPods Nanos was enough... at least for now. So, we're changing it up a bit for 2014. The rules are the...
View ArticleBomgar Integration
I ended up getting a Bomgar device which has been one of the best investments I have ever recommended. I notice they pretty much integrate with everything excluding WHD, I would like to see an...
View Articledevelopment map
I would love to see what the Webhelpdesk team is currently working on, what you guys have listed as a priority, and what is in the future for development. Right now everything is so closed off there is...
View Article[VIDEO] Help Desk Confessions: The Paranoid User
Check out another help desk confession, featuring the paranoid user. Users make your life hard, but SolarWinds® Web Help Desk makes it easy! Just when you think it is safe to go to work, a conspiracy...
View Article[VIDEO] Help Desk Confessions: Know-it-All
Check out another help desk confession, featuring the know-it-all. Users make your life hard, but SolarWinds® Web Help Desk makes it easy! Always getting an IT ticket from "that guy"? You know, the one...
View Article[VIDEO] How to Actively Defend Your Network Using SolarWinds Log and Event...
Keeping your network secure is a full-time responsibility. The ability to rapidly identify and respond to malicious activity is imperative, but you can't be on-guard 24/7. That's where the real-time...
View ArticleScheduling Survey Reports
We need to be able to schedule a survey report like we do other reports.
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Need a Reported By and Client field for tickets.
For account requests, we need a ticket to be linked to two clients; one the requester and the other the client affected. Adding a custom field will not come up in the clients' ticket history view.
View ArticleDownsides to opening 2055 to the world for NTA?
My on-net IP blocks are already cleared through the firewall I have protecting my Solarwinds deployment, but I also have a large swath of off-net IP'd devices to get into NTA. Not having to make...
View ArticleCalling all Austin-Area IT Pros: Video Interview Opportunity on the “New IT”
We recently wrapped up our New IT Survey, which sought to identify emerging technologies that are impacting the role of IT pros and better understand how the role of IT is evolving, especially as...
View ArticleHow can a configuration in NCM be uploaded to a new device?
Background: NCM is setup to download the startup and running configs from various routers and switches within the organization on a weekly basis. Situation: A router or switch dies one day. Want to...
View ArticleANNOUNCING GENERAL AVAILABILITY OF NPM 10.7
It is our pleasure to announce that NPM 10.7 is now generally available! As referenced below, many of these features were directly submitted and voted up by the community. Thanks for all of your ideas...
View ArticleFinish the WHD Administration Guide
For example the "Ticket Custom Fields" section has no details other than: "This section allows you to insert custom fields into tickets." There should be a break down for each type of fields, the...
View ArticleCitrix ZenApp 6.5 - How to retrieve NumberOfActiveSessions and...
Does anyone know of a way to get the Citrix NumberOfActiveSessions and NumberOfDisconnectedSessions counts into SolarWinds?Get-WmiObject -Namespace root\citrix -Class Metaframe_Server __GENUS :...
View ArticleSAM 6.0.2 Baseline calculation question.
I am having an issue with the baseline thresholds. After the 7 days, the threshold numbers calculated were way too low. And in 100's of compents it comes back with 0 and a message that it can't be...
View ArticleappInsight for SQL - alerting on component level checks
I can't figure out how to alert on things like "deadlocks/sec" or the SQLServer.exe process monitor, etc..does this need to be done through regular component checks, i.e. wmi for process monitor? Thanks
View ArticleInstalling NPM, NCM, and NFA
I have taken over a space that has NPM installed currently with a Web Server and separate SQL server. The specs on both boxes are up to snuff with what NFA needs, so my question is what box, SQL or...
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Rules no longer firing
Last week I was able to get some simple USB rules to fire when devices were attached. This week it no longer works. In the Monitor I can see the USB attach events and all the properties indicate the...
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