Agent for Monitoring Linux/Unix Operating Systems
There's already a Windows Agent in the works for SAM that addresses most of the limitations associated with Agentless monitoring of WIndows hosts. What about an Agent that addressed the same/similar...
View ArticleOrion User Account Limitations are not supported in NCM Jobs
hello,when I create a new job,"Choose nodes" page,prompt "warning:Orion User Account Limitations are not supported in NCM Jobs." I continue the job, enable the job,start the job ,but the job nerver...
View ArticleNetwork Sonar Discovery
I am working with over a thousand nodes, each with 50+ interfaces in the Network Sonar Discovery tool. I think it would be very helpful if on the ScheduledDiscoveryResults.aspx page, if we had the...
View ArticleAbility to link tickets
Request the ability to link tickets (parent with children) regardless of the ticket type. Need to be able to link multiple service requests tickets without changing the ticket types to problem &...
View ArticleLink Client and Primary Ticket Information In Cascaded Tickets
The scenario: Using a process to create a set of tickets/requests based on a certain request type or Custom Fields.Example: We have an internal procedure established for new employee onboarding. We...
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Link Tickets generated by Tasks and action rules
Hello,I would like to suggest a feature to link the tickets generated by a task to the ticket which matched the action rule which executed the task e,g Ticket arrives requesting a new user set...
View ArticleAlert Central wishlist
Hi, Would it be possible to add the ability for users in Alert Central to administrate the On Call schedules? In the current version you require administrator access to administrate the schedules. If...
View ArticleAlert Central as a Windows distribution
Having Alert Central as a virtual appliance distribution makes debugging issues more difficult. I am having an issue importing AD users and groups. I am able to use AD with Solarwinds / Orion with no...
View ArticleTab Menu Bar
The user and groups tab provides little functionality for non-admin users. Please add the feature to remove tabs based on user role
View ArticleThree related scheduling requests
1, Allow schedules to go overnight.2. Allow non-all day schedules to have several day durations.3. Add the ability to set what day the rotation week starts on.
View ArticleHow to auto-assign tickets based upon location as well as allow tickets to be...
We setup our Web Help Desk and have been using for a few months now, but I am sure it is set up wrong at the moment. We have IT techs in offices around the world, so I want the tickets made in by...
View ArticleFew things I would like to see added to Alert Central
Here are a few things I would like to see added to Alert Central. add the ability to set the importance of the email sentby Alert Central. As we will are phones set to Alert on a High Importance...
View Articlealerts tab - page size and layout - remember settings
It would be nice to have the browser remember what you set the page size to (number of alerts displayed per page) and other settings like minimizing "group by" column on left.Thanks
View ArticleAlert Central Auto Acknowledge Inactive Alert
Alert Central already gets the info from Orion that an alert is no longer active. I would like to see the ability to either have the alert acknowledged or notifications stop when the alert is no longer...
View ArticleAllow comments/notes in calendar entries
Similar to Outlook, when creating calendar entries it might be handy to have a notes/comments area where you could provide more detail. For example, if Bob is on call and he's not normally, you could...
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On Call calendar ideas
We use AC both during and after business hours, we all are working during the 8-5 m-f; I would like to see a way way to separate out the business-hours and after-hours for the alerts without having to...
View ArticleAHBL and AHBL IRCBL Providers Shut Down
After 8 years we started having problems sending email to Gmail, Yahoo, Live, etc, so I am trying to track down why after this long they have removed us from their whitelists (8 years ago I spent 6...
View ArticlePassed SCP Exam.
Hello, I have just passed the SCP exam. How long should I expect to receive my SCP Number and Verification Code after passing the exam? Any help would be highly appriciated. Thanks,Shiva Mishra
View ArticleWhat We're Working On for Web Help Desk
To receive updates on the WHD roadmap, JOIN thwack and BOOKMARK this page We are currently in the planning phases for the next release, based on user feedback we are investigating following areas. As...
View ArticleAre you compliant?
Does your network needs to be compliant with any of the official standards, internal standards only, or none?
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