Hi All
Can a feature be in place whereby the priority for Urgent cases can be shown before the Ticket number or after ticket number ?
Like to allow a field when creating the Priority type to have the priority of ticket shown during Alerts that go our when ticket is updated, hasn't been updated / completed etc
A example of current Ticket reporting is below :
Ticket 469 Open (Updated) -->
Change requested : (Lets say call was for Critical priority)
Critical : Ticket 469 Open (Updated) -->
or
Ticket 469 Open : Critical (Updated) -->
or something similar but to show priority for tickets that need urgent attention.
In some organisations Technicians may not be logging in Web Helpdesk whole 8 hours of their day at work unless ticket are assigned to them or if they want to update ticket. These alert levels will be a eye catcher for them to know they have a urgent case in hand.